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It is loud and clear that Cloud Computing is fundamental to the new wave of digitaltransformation. Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customerexperiences and success.
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This digital dependence has contributed to the digitaltransformation that is apparent within customer service at many organizations. Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision. Promoting the CustomerExperience.
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