GlowTouch

AUGUST 26, 2020

When you reduce costs by using an outsourced chat support solution, you’ll have additional resources available to use on other aspects of the overall customer experience. Should you invest in enhanced security to keep your customers’ confidential information secure? However, they have an indirect effect.

Customer Experience 52

Customer Experience Customer Experience Vision Planning 52

GlowTouch

JUNE 11, 2019

CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. This is where customer contact professionals come to innovate and sharpen best practices for enhancing the customer experience,” said Vidya Ravichandran, GlowTouch President and Founder.

Vision 40

Vision Customer Experience Customer Experience Government 40

GlowTouch

JUNE 26, 2020

Even with a good product or service, customers equally care about the experience you provide them. Your customer support team plays a vital role when it comes to providing an excellent customer experience. This is why it’s so important for businesses to keep their customer support team motivated.

Customer Experience 52

Customer Experience Customer Experience Planning 52

GlowTouch

APRIL 27, 2021

Need for Better Customer Experience and Support. More of a need for customer support. From making purchases without taking out a wallet or using a card to checking phone notifications, several wearable devices already enhance the customer experience. More people using more devices more often. About GlowTouch.

Monitoring 52

Monitoring Innovation Customer Experience Customer Experience 52

GlowTouch

JULY 10, 2020

Increase customer satisfaction (CSAT) scores by providing a preferred support channel that allows for minimal agent-customer interaction and real-time communication. If you are looking for ways to streamline and optimize your customer support strategy, then you should consider the benefits of chat support. About GlowTouch.

Customer Experience 52

Customer Experience Customer Experience Planning 52

GlowTouch

APRIL 16, 2021

Every day, technology is used to create or modify business processes, work cultures, and customer experiences. Best Practices for Customer Support in SaaS. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. SaaS is at the forefront of this movement.

Digital 52

Digital Digital Transformation Customer Experience Customer Experience 52

GlowTouch

APRIL 2, 2021

Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision. In this manner, a support or service team moves from being a cost center into being a revenue and customer retention center. Promoting the Customer Experience. About GlowTouch.

E-Commerce 52

E-Commerce Retail Digital Digital Transformation 52

GlowTouch

MARCH 1, 2021

This one industry will create growth in countless others and lead to vast improvements in customer experience. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Once autopilot is available, the commute will become even more efficient. About GlowTouch.

Vision 52

Vision Customer Experience Customer Experience Innovation 52

Whizlabs

APRIL 19, 2021

Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customer experiences and success. He is currently working on his next book – Agile Digital Transformation.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

GlowTouch

APRIL 24, 2020

Customer experience is the next major battleground of the corporate world. Research shows that out of the companies that work hard to improve their customer experience, 84% report increased revenue as a result of their efforts. Even better, this can happen without a huge upfront investment of resources! Increased Revenue.

Customer Experience 52

Customer Experience Customer Experience Planning 52