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Outsourcing providers regularly use data to monitor KPIs within campaigns, or track agent performance, or dig to spot emergent trends. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How do you do that? About GlowTouch.
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More and more CRM, marketing, and finance-related tools use SaaS business intelligence and technology, and even Adobe’s Creative Suite has adopted the model. These services include application platform, integration, business process management, and database services. Governance/Control. Building a private cloud.
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