Remove 2002 Remove 2020 Remove Vision
article thumbnail

Product Goals in Scrum

Roman Pichler

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” Some view it as the product vision , others equate it to the product’s value proposition. Product Goals Defined. Figure 1: The Product Goal in Context.

Vision 156
article thumbnail

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

“The past year has been a continuation of a growth cycle that began in 2020. Since July 2020, GlowTouch has added dozens of new clients while also managing the expansion of numerous existing programs and extending its global footprint. It covers companies, products, solutions, and locations and ranks companies accordingly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Goals in Scrum

Roman Pichler

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” Some view it as the product vision , others equate it to the product’s value proposition. Listen to this article: [link]. Product Goals Defined. Figure 2: Sample Goals.

Vision 62
article thumbnail

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

GlowTouch

Consider some basic steps involved: First you’d have to hire the right personnel: candidates that buy into your vision and are willing and able to handle a large volume of incoming tickets. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

article thumbnail

Company Culture: The Pulse of an Organization

GlowTouch

Our culture fits the mold described earlier: the vision of the founders based on Putting People First and from there, creating an environment that would support such a culture, with the necessary norms and practices to sustain it operationally. More Than Words. About GlowTouch. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan.

article thumbnail

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes. Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times.