2002, 2020 and Planning - Business Analysis Digest

insightsoftware Acquires Certent, Inc.

Insight Software

JANUARY 7, 2021

Founded in 2002 and headquartered in Roseville, Calif., In 2020, Certent appeared on the Inc. founded in 2002, helps customers elevate their business with smart, intuitive solutions for modern finance. Terms of the deal were not disclosed. Visit insightsoftware.com for more information. About Certent. Certent, Inc.,

Finance

Finance Government Planning

What Happens if You Fail to Plan for Holiday Sales?

GlowTouch

NOVEMBER 6, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Happens if You Fail to Plan for Holiday Sales? Unless you stop to plan ahead. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Planning

Planning Digital Business Process Management

5 Key Customer Support Trends for 2020 and Beyond

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. We will discuss 5 key customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come. #1. Less Phone Time, More Live Chat. Tonya Morgan.

Planning

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

GlowTouch

SEPTEMBER 17, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

How The Cloud Made ‘Data-Driven Culture’ Possible | Part 1

BizAcuity

MAY 10, 2022

Companies planning to scale their business in the next few years without a definite cloud strategy might want to reconsider. 2002: Microsoft launches the.NET initiative. 14 years later, in 2020, the pandemic demands for remote work, and overnight revisions to business strategy. What’s so special about the Cloud?

IBM cost

IBM cost IBM Support Cloud Computing Data Warehouse

White Glove Service

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning Business Process Management

Did You Ever Accidentally Hire a Good Employee?

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Planning Business Process Management

Occupational DNA

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

AUGUST 23, 2022

“The past year has been a continuation of a growth cycle that began in 2020. Since July 2020, GlowTouch has added dozens of new clients while also managing the expansion of numerous existing programs and extending its global footprint. “It We are in a good place and headed toward a better one.”

Customer Experience

Customer Experience Customer Experience Vision Planning

GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion

GlowTouch

OCTOBER 21, 2020

October 21, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, is pleased to announce recent changes to its key leadership positions. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. LOUISVILLE, Ky.

Customer Experience

Customer Experience Customer Experience Planning

How to Train an Elite, Efficient, Effective Support Team

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

How Customer Support Leaders Can Manage a Crisis Like COVID-19

GlowTouch

MAY 19, 2020

Develop a plan. Developing an initial plan to respond to a crisis will not be easy, especially if you are contending with a crisis like the COVID-19 pandemic that is completely novel to businesses. Chain of Command : A solid plan will clearly state how front-line employees and supervisors should proceed if a problem arises.

Planning

Customer Service Trends for 2021

GlowTouch

DECEMBER 10, 2020

Because it is 2020: this list would be remiss in ignoring the changing landscape of the office or customer care center itself. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Otherwise, fast resolution of issues in real-time has a bottom-line. About GlowTouch.

Artificial Intelligence

Artificial Intelligence Logistics Predictive Analytics User Experience

The Impact of Impact Sourcing

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

How to Select the Right Customer Support Channels for Your Company

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

User Experience

User Experience Customer Experience Customer Experience Cybersecurity

Fraud Awareness

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Artificial Intelligence Innovation Planning

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

The Positive Effect of Impact Sourcing on Women

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Start a conversation with us today.

Planning

7 Questions to Ask Your Customer Support Vendor

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. Tonya Morgan. Tonya Morgan.

Cybersecurity

Cybersecurity Planning

Vidya Ravichandran Inducted into CCWomen Hall of Fame?

GlowTouch

JULY 27, 2022

Her Hall of Fame recognition, along with the nomination for BPO of the Year, came during a run of unprecedented growth in the company’s history, a trend that began in late 2020 and has resulted in dozens of new clients being added along with the opening of five new contact centers. “I

Planning

Company Culture: The Pulse of an Organization

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Government

Government Planning Vision Agile

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

Why Impact Sourcing Matters for Your Business

GlowTouch

JUNE 18, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Supply Chain

Supply Chain Logistics Planning Innovation

7 Reasons Why a CSR Program is Important to Your Business

GlowTouch

JULY 6, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Digital

Digital Finance Planning Innovation

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Vision Planning

5 Ways to Increase the Productivity of Your Customer Support Team

GlowTouch

JUNE 12, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Skillset

Skillset Planning

6 Ways to Keep Your Customer Support Team Motivated

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

JANUARY 15, 2021

Sales Automation Tools 2020. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-10 14:24:10 2020-12-11 11:06:16 Customer Service Trends for 2021 7 Questions to Ask Your Customer Support Vendor. About GlowTouch. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Data Automation Planning

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

APRIL 19, 2021

In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes. Dana’s BriefingsDirect is a must read blog for anyone who is planning to grow their career in Cloud Computing.

Cloud Computing

Cloud Computing IBM Support IBM Maintenance IBM cost

20 Best Practices for Delivering Excellent Chat Support

GlowTouch

JULY 2, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Documentation Planning

Customer Support Trends in the SaaS Industry

GlowTouch

APRIL 16, 2021

The SaaS industry saw rapid growth in 2020, and that should continue this year. Cross- and upselling are two integral components of any successful SaaS business plan. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Digital

Digital Digital Transformation Customer Experience Customer Experience

5 Keys to Solving the Root Causes of Support Tickets

GlowTouch

JULY 13, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

User Experience

User Experience Planning Innovation

Business Analysis Digest

insightsoftware Acquires Certent, Inc.

What Happens if You Fail to Plan for Holiday Sales?

Trending Sources

5 Key Customer Support Trends for 2020 and Beyond

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

How The Cloud Made ‘Data-Driven Culture’ Possible | Part 1

White Glove Service

Did You Ever Accidentally Hire a Good Employee?

Occupational DNA

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion

How to Train an Elite, Efficient, Effective Support Team

How Customer Support Leaders Can Manage a Crisis Like COVID-19

Customer Service Trends for 2021

The Impact of Impact Sourcing

How to Select the Right Customer Support Channels for Your Company

Fraud Awareness

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

The Positive Effect of Impact Sourcing on Women

7 Questions to Ask Your Customer Support Vendor

Vidya Ravichandran Inducted into CCWomen Hall of Fame?

Company Culture: The Pulse of an Organization

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

Why Impact Sourcing Matters for Your Business

7 Reasons Why a CSR Program is Important to Your Business

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

5 Ways to Increase the Productivity of Your Customer Support Team

6 Ways to Keep Your Customer Support Team Motivated

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

20 Best Practices for Delivering Excellent Chat Support

Customer Support Trends in the SaaS Industry

5 Keys to Solving the Root Causes of Support Tickets

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