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About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. What is CustomerExperience in 2019? What is CustomerExperience in 2019? To learn more about the GT Foundation, visit www.gtfoundation.net. Share on facebook. Share on twitter. Share on email.
GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary.
In a recent interview, Jun Li, an associate professor of technology and operations at the University of Michigan , said that the pandemic reinforced existing habits that favor online purchasing: According to Adobe Analytics, in-store traffic decreased; Black Friday in 2020 set an online sales record of $9 billion, a 22% increase over 2019.
Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customerexperiences and success. He is currently working on his next book – Agile Digital Transformation.
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