Remove 2001 Remove 2020 Remove Customer Experience
article thumbnail

Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. In 2001 Brooks was on the brink of bankruptcy.

article thumbnail

Government Agencies Need Agile To Face Modern Challenges

Villanova University

“In these challenging times, the federal government has no time for ineffectiveness and little tolerance for failure,” the report , released at the end of 2020, states in its executive summary. “We We issue this paper as a call to action for the federal government. Why is Agile Needed in Public Administration?

article thumbnail

Government Agencies Need Agile To Face Modern Challenges

Villanova University

“In these challenging times, the federal government has no time for ineffectiveness and little tolerance for failure,” the report , released at the end of 2020, states in its executive summary. “We We issue this paper as a call to action for the federal government. Why is Agile Needed in Public Administration? Championing Agile Methods.